24/7 enterprise automation support
Your business never stops, and neither should your automation. Redwood Software is committed to delivering ‘round-the-clock expertise, real-time issue resolution and personalized guidance to keep your mission-critical business and IT processes up and running.
Receive a timely response to all inquiries
Automation powered by people and platform
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24/7 global support
Accessible via email, chat or the web, Redwood team members are available across global time zones, so you’ll always have access to a responsive partner who understands complex IT environments.
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Proactive issue handling
Twice a year, Redwood reviews your support history to identify trends, prevent recurring incidents and recommend training, helping you continuously optimize service-level agreement (SLA) performance and strengthen your automation ecosystem.
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Personalized attention
You’ll have a designated support engineer who monitors your requests and offers context-aware assistance. That means no issue goes unresolved, whether you’re orchestrating data pipelines, managing ERP processes or automating repetitive tasks across hybrid environments.
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Upgrade assistance
Stay current with the latest security, compliance and functionality enhancements. Redwood tailors your upgrade plan, includes four hours of consulting support and offers additional services to minimize downtime during upgrades.
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Proven migration strategy
Transition confidently from legacy job scheduling software to a modern, cloud-based solution with Redwood’s migration methodology, built on decades of experience and engineered to protect your ongoing operations, minimize risk and accelerate time-to-value.
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Unified touchpoints
Get consistent visibility and follow-through, no matter which support channel your IT teams or business users choose: email, chat or web. Context, ownership and next steps carry forward across all channels to accelerate resolution.
Modernize on a guided migration path
Get a true partner as you leave behind legacy schedulers and point solutions and experience a smooth transition to the benefits of SaaS workload automation software.
What you can expect:
- Phased migration beginning with lower-risk workflows and progressively tackling more complex processes
- Tailored execution based on your job definitions, dependencies, integrations and environment (cloud, hybrid, on-premises)
- Parallel operations and hyper-care to allow your legacy and new systems to run concurrently during transition
- Team collaboration and knowledge transfer for learning best practices and driving ownership of new automations
- Continuous operations to maintain automated processes without interruption
A 2025 Gartner® SOAP Leader
Gartner® has named Redwood Software a Leader in the Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP) report for the second consecutive year, positioned highest for Ability to Execute and furthest in Completeness of Vision.
Redwood also ranked first in all five Use Cases in the 2025 Gartner Critical Capabilities for SOAP report.
Shape your automation roadmap with expert guidance for business process automation and orchestration.
A team obsessed with your success
Redwood’s mission is to empower customers with lights-out automation for their mission-critical business processes.
Our automation fabric solutions are at the core of critical business operations such as forecasting, replenishment, reconciliation, financial close, order-to-cash, billing, reporting and more. Enterprises in every industry — from manufacturing, utilities, retail, and biotech to healthcare, banking and aerospace — trust Redwood to help them achieve true digital transformation and power better decision-making.
Elevate user confidence via Redwood University
Maximize the value of automation capabilities with online training, user-friendly guides, skill-building exercises and certification courses exclusive to Redwood customers.
Redwood University is an online learning platform offering on-demand product training to develop your team’s skills and knowledge. Everyone who builds and manages automation can learn what’s relevant to them, with courses covering use cases and features like scripting and templates, event-based workflows and file transfers.
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