Elevated customer commitment

Accessible via email, chat or the web, get around-the-clock support with team members available across global time zones to provide quality and timely customer service.

Redwood proactively conducts a support analysis on your account twice annually to review your support ticket patterns and offer training to help your team minimize future concerns.

In addition to the standard support process, you receive a dedicated engineer who reviews and monitors your support requests. This unique, personalized approach guarantees no issue goes unaddressed.

Ensure the most up-to-date security and newest features without interrupting operations. Get a customized plan for upgrading plus four hours of consulting support with additional support available for a nominal fee.

Automated migration tools and professional services to import custom objects from point solutions and legacy workload automation software.