Receive a timely response to all inquiries
Automation powered by people and platform
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24/7 global support
Accessible via email, chat or the web, Redwood team members are available across global time zones, so you’ll always have access to a responsive partner who understands complex IT environments.
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Proactive issue handling
Twice a year, Redwood reviews your support history to identify trends, prevent recurring incidents and recommend training, helping you continuously optimize service-level agreement (SLA) performance and strengthen your automation ecosystem.
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Personalized attention
You’ll have a designated support engineer who monitors your requests and offers context-aware assistance. That means no issue goes unresolved, whether you’re orchestrating data pipelines, managing ERP processes or automating repetitive tasks across hybrid environments.
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Upgrade assistance
Stay current with the latest security, compliance and functionality enhancements. Redwood tailors your upgrade plan, includes four hours of consulting support and offers additional services to minimize downtime during upgrades.
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Proven migration strategy
Transition confidently from legacy job scheduling software to a modern, cloud-based solution with Redwood’s migration methodology, built on decades of experience and engineered to protect your ongoing operations, minimize risk and accelerate time-to-value.
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Unified touchpoints
Get consistent visibility and follow-through, no matter which support channel your IT teams or business users choose: email, chat or web. Context, ownership and next steps carry forward across all channels to accelerate resolution.
Modernize on a guided migration path
Get a true partner as you leave behind legacy schedulers and point solutions and experience a smooth transition to the benefits of SaaS workload automation software.
What you can expect:
- Phased migration beginning with lower-risk workflows and progressively tackling more complex processes
- Tailored execution based on your job definitions, dependencies, integrations and environment (cloud, hybrid, on-premises)
- Parallel operations and hyper-care to allow your legacy and new systems to run concurrently during transition
- Team collaboration and knowledge transfer for learning best practices and driving ownership of new automations
- Continuous operations to maintain automated processes without interruption
A team obsessed with your success
Redwood’s mission is to empower customers with lights-out automation for their mission-critical business processes.
Our automation fabric solutions are at the core of critical business operations such as forecasting, replenishment, reconciliation, financial close, order-to-cash, billing, reporting and more. Enterprises in every industry — from manufacturing, utilities, retail, and biotech to healthcare, banking and aerospace — trust Redwood to help them achieve true digital transformation and power better decision-making.
Elevate user confidence via Redwood University
Maximize the value of automation capabilities with online training, user-friendly guides, skill-building exercises and certification courses exclusive to Redwood customers.
Redwood University is an online learning platform offering on-demand product training to develop your team’s skills and knowledge. Everyone who builds and manages automation can learn what’s relevant to them, with courses covering use cases and features like scripting and templates, event-based workflows and file transfers.
Gartner, Inc. Magic Quadrant for Service Orchestration and Automation Platforms. Hassan Ennaciri, Daniel Betts, etl. 5 August 2026.
GARTNER and MAGIC QUADRANT are trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
These graphics were published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from https://www.redwood.com/resource/gartner-soaps-mq/.