Utility improves customer experience through billing process automation


consistent billing


data collection


data sources

About the Case Study

When leaders of FortisBC, Canada’s largest public utility, wanted to bring their customer service and billing back in-house, they knew they’d need the right automation solution. Creating accurate, timely billing was made more complex by the multiple in-house and third-party data sources they needed to work with.

Implementing SaaS-based RunMyJobs, with its robust library of connectors, ensured FortisBC could handle all the data integrations needed to send out 50,000 bills a day. As an additional benefit of the project, the utility also wanted to improve the customer experience. 

To learn more about how FortisBC used RunMyJobs to successfully bring their billing in-house and significantly improve their customer satisfaction, download the case study.

It’s critical for stakeholders to trust that we will consistently meet our commitments. With Redwood, we have not missed a single billing deadline. This is a phenomenal record.” Frans Luit, Manager Enterprise Applications, FortisBC

The Results: Accurate Billing & Happy Customers

After a successful, on-time migration to RunMyJobs, FortisBC was able to launch its CR&B project by producing and sending 50,000 bills with 100% accuracy.

With the powerful cloud-based automation of RunMyJobs, FortisBC completed its goal of making customer experience exponentially faster, better and more cost-effective.

“This was an immense effort involving innumerable applications and interfaces, and hundreds of people inside and outside FortisBC, but Redwood definitely played a very important role in enterprise automation,” Luit said. “Together we’re delivering great value to the business as a whole. All recommendations brought to the table are being considered for the long term. We’ve learned a lot from Redwood and feel that they’re working with us toward a common goal — our success.”