About the Case Study
When leaders of FortisBC, Canada’s largest public utility, wanted to bring their customer service and billing back in-house, they knew they’d need the right automation solution. Creating accurate, timely billing was made more complex by the multiple in-house and third-party data sources they needed to work with.
Implementing SaaS-based RunMyJobs, with its robust library of connectors, ensured FortisBC could handle all the data integrations needed to send out 50,000 bills a day. As an additional benefit of the project, the utility also wanted to improve the customer experience.
To learn more about how FortisBC used RunMyJobs to successfully bring their billing in-house and significantly improve their customer satisfaction, download the case study.
It’s critical for stakeholders to trust that we will consistently meet our commitments. With Redwood, we have not missed a single billing deadline. This is a phenomenal record.” Frans Luit, Manager Enterprise Applications, FortisBC
The Results: Accurate Billing & Happy Customers
After a successful, on-time migration to RunMyJobs, FortisBC was able to launch its CR&B project by producing and sending 50,000 bills with 100% accuracy.
With the powerful cloud-based automation of RunMyJobs, FortisBC completed its goal of making customer experience exponentially faster, better and more cost-effective.
“This was an immense effort involving innumerable applications and interfaces, and hundreds of people inside and outside FortisBC, but Redwood definitely played a very important role in enterprise automation,” Luit said. “Together we’re delivering great value to the business as a whole. All recommendations brought to the table are being considered for the long term. We’ve learned a lot from Redwood and feel that they’re working with us toward a common goal — our success.”