Gartner® Critical Capabilities for Service Orchestration and Automation Platforms
Learn why Redwood scored highest among Service Orchestration and Automation Platforms (SOAPs) for IT Workload Automation, IT Workflow Orchestration and Citizen Automation.
An expansion of Gartner Magic Quadrant™ for SOAPs
In the 2024 Gartner Magic Quadrant™ for SOAPs report, Redwood was named a Leader, positioned furthest in Completeness of Vision.
In the supplemental Critical Capabilities for SOAPs report, Gartner expands upon the evaluation of SOAPs with a detailed explanation of five primary Use Cases. Redwood ranked #1 in three of the five, receiving a score of 4.10 out of 5 for IT Workload Automation, 4.05 out of 5 for IT Workflow Orchestration and 4.08 out of 5 for Citizen Automation.
Redwood also tied for highest score in DevOps Automation with a score of 4.08 out of 5 and tied for second-highest score in Data Orchestration with a score of 4.05 out of 5.
We believe Redwood’s scores in these Use Cases reflect its ability to empower IT teams by speeding up automation design and deployment for mission-critical business and IT processes.
Get the 2024 Gartner Critical Capabilities for SOAPs report
In this report, Gartner “provides deeper insight into providers’ product and service offerings by extending the Magic Quadrant™ analysis.”*
Read the full analyst report to find out why Redwood was ranked first in three Use Cases and choose the right solution to support your automation strategy, digital infrastructure and IT operations.
Gartner Critical Capabilities FAQs
What is the Gartner Critical Capabilities report?
“A Critical Capabilities document is a comparative analysis that scores competing products or services against a set of critical differentiators identified by Gartner. It shows you which products or services are a best fit in various use cases to provide you actionable advice on which products/services you should add to your vendor shortlists for further evaluation.”
What’s the difference between Critical Capabilities and Magic Quadrant?
“Critical Capabilities research complements a Gartner Magic Quadrant™ by allowing deeper insight into the providers’ product or service offerings by identifying which ones best fit various use cases. Magic Quadrants™ position vendors in a market, while Critical Capabilities provides a deeper dive into the providers’ product and service offerings. Magic Quadrants™ contain a broader analysis of the vendors in a market, while the companion Critical Capabilities directly focuses on the product/service offering. As companion research notes, they offer a market and product/service view that provides powerful insight when making technology decisions.”
Gartner, Inc. Magic Quadrant for Service Orchestration and Automation Platforms. Hassan Ennaciri, Chris Saunderson, etl. 11 Sept 2024.
Gartner, Critical Capabilities for Service Orchestration and Automation Platforms, Chris Saunderson, Hassan Ennaciri, et al, 23 September 2024.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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