Introducing Redwood’s AI assistant: Instant answers, easier automation

My “aha” moment using AI was a very practical one: finding the best coffee shops and breweries in Hamburg at the last minute without wading through Reddit. The notion of receiving targeted, relevant recommendations in mere seconds had me eager to find other applications beyond travel planning. Suddenly, AI wasn’t just a novelty; it was a powerful problem-solving tool that I could implement at home and at work.

This drive to harness AI to deliver targeted information more efficiently is precisely what inspired the Redwood Software Education and Documentation teams to create a similar experience for Redwood users. As Director of these teams, I’ve seen firsthand how AI-powered solutions can transform user experiences. We’re bringing that innovation to our product documentation with a new AI assistant designed to help you navigate our products with unprecedented ease. 

Let’s explore how we’re leveraging AI to evolve product documentation into a dynamic and seamless experience.

Transforming a search into a conversation

Getting answers in the form of accurate and timely information is crucial. That’s why we’ve integrated an AI-powered feature directly into our documentation portals. Consider it your personal assistant, ready and eager to answer your questions right now.

Our AI assistant understands natural language queries, allowing you to ask questions conversationally. This launch is one of the many steps Redwood is taking toward leveraging AI to enhance your automation journey. Whether you’re navigating configurations, troubleshooting issues or seeking best practices, our assistant provides the support you need.

Benefits of generative AI

Generative AI has the capability to produce and synthesize a wide array of content, transforming how we enhance productivity on a daily basis. This technology empowers the AI assistant to parse through complex technical questions and provide you with exactly what you’re looking for. And, like all Redwood products, it’s built with robust security measures in mind. Any data you upload or the assistant interacts with is not used to train external models, so you get a secure and reliable experience.

We’ve been leveraging AI at Redwood for quite some time, focusing on making things more efficient and enhancing our product offerings. It’s not just about moving faster; it’s about working smarter. From cutting down on manual errors in finance operations to predicting and preventing service disruptions, AI is a key part of our strategy. Now, we’re putting that intelligence directly into our documentation with this conversational assistant. We’re excited to keep improving it to better serve you.

How Redwood’s AI assistant empowers your automation strategy

There are many tangible advantages to engaging with this new assistant, including:

• Instant answers: Enhance productivity and efficiency through a personalized search assistant, providing you with relevant information in seconds.
• Enhanced navigation: Redwood’s AI assistant understands natural language, making it easy to pinpoint specific details within our comprehensive documentation.
• Streamlined troubleshooting: Resolve issues faster with quick access to relevant troubleshooting information.
• Increased productivity: Spend less time searching and more time building automations for your mission-critical business processes.

Getting started

We’re launching this AI assistant across our workload automation and JSCAPE by Redwood documentation portals as part of our beta program, and we value your input in shaping its future. Simply initiate a conversation by selecting the Redwood logo on the bottom right-hand side of the page. Start typing your question and let our AI assistant do the rest. 

Your feedback is valuable to us and will help us make this tool even better!

Looking ahead: The future of automation support

From crafting travel plans to navigating complex automation solutions, AI’s potential is undeniable. Redwood is excited to see how AI empowers you as you build an automation fabric, and we’re committed to pushing the boundaries of what’s possible. As AI evolves, so will our ability to provide increasingly intelligent and personalized experiences to all users.