Support & success
Proactive support approach: How to reduce downtime and resolve issues faster
At GROWMARK, an agricultural cooperative with several business units, SAP jobs ran on SAP’s native scheduler and everything else ran on a separate on-premises scheduler. The team coordinated the two by clock time: an SAP job at three minutes past the hour, a downstream job at 23 past. When a long-running SAP job overran, the downstream job started anyway and reported success despite the missing output. Someone had to notice that the job finished unusually quickly or produced no results.
