How Redwood Software’s proven track record holds up in demanding environments

One failed batch job can hold up payroll, delay a shipment or stall an SAP posting that the rest of the business is waiting on. In demanding environments, that risk comes with every batch window.

Evidence shows whether a platform holds up in those moments. Redwood Software has spent decades automating mission-critical processes for enterprises in aerospace, banking, logistics, manufacturing pharma and more.

What a proven track record looks like in numbers

Redwood serves 7,500+ customers, and its customers have used its solutions to run more than 50 billion automations. RunMyJobs by Redwood backs that history with a 99.95% uptime guarantee.

The 2026 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms named Redwood a Leader for the third consecutive year and positioned it furthest in Completeness of Vision.

Customers include Airbus, Allianz, Bank of America, Boeing, Ford, GSK, Lockheed Martin, UBS and Wells Fargo.

How consistent performance shows up across sectors

Customer stories show what reliability means for a business. These four come from very different industries, and each depends on processes that can’t slip.

• HR and payroll: NGA Human Resources provides HR and payroll services to three million employees in more than 100 countries. It uses RunMyJobs to automate thousands of interfaces across its cloud and on-premises HR applications and employs process monitoring to warn the team before a deadline is missed, so IT can resolve issues before they affect service-level agreements (SLAs).
• Logistics: Toon Koppelaars, IT Manager at book logistics company CB, calls Redwood the company’s most business-critical component for fulfilling orders and delivering them on time.
• Manufacturing: Kaeser Compressors moved its SAP automation to RunMyJobs as software as a service (SaaS). A single automated process chain now supports more than 40 countries.
• Agriculture: GROWMARK consolidated two disconnected schedulers into RunMyJobs. It dropped about a third of its legacy jobs and now sees every job in one view.

See what high availability means for business continuity

Business continuity depends on a platform that stays available while your environment changes around it. RunMyJobs is SaaS-native and agentless for supported platforms, so there are no agents to install, patch or upgrade on each server, and Redwood handles platform maintenance.

• Guaranteed uptime: A 99.95% uptime guarantee for the SaaS environment
• Zero-downtime migrations: Move to RunMyJobs without disrupting your business, using proven tooling and expert support from the Professional Services team
• Zero-effort maintenance: Background updates replace manual version upgrades
• 24/7 SEV-1 support: A follow-the-sun support team across time zones

Security sits beside availability. Redwood is ISO 27001, SOC 2 Type II and TX-RAMP certified, which helps you meet compliance requirements as you extend automation to more functions.

To set your own target, estimate the cost of one hour of downtime for your three most critical processes. That figure turns an uptime percentage into a business number you can hold any vendor to.

Delivering consistent performance across SAP, AWS and hybrid environments with RunMyJobs

Demanding environments leave little room for drift or delay. A payroll provider like NGA or a manufacturer like Kaesar needs every run to behave the same way.

RunMyJobs is event-driven, so processes start on real business triggers: a file arrives, a transaction posts or a job completes. Work moves as soon as it’s ready instead of waiting for the next scheduled window. Even with Amazon Web Services (AWS), RunMyJobs’ native connectivity for Amazon S3, Amazon EventBridge and AWS Glue starts a workflow when a file lands or an event fires, so no polling script runs on a timer.

• SAP operations: RunMyJobs is an SAP Endorsed App and the only service orchestration and automation platform (SOAP) in the RISE with SAP reference architecture. It covers S/4HANA, SAP Cloud ERP, SAP Business Technology Platform (BTP) and more.
• SAP migrations: Mainstream maintenance for SAP ERP Central Component (ECC) ends on December 31, 2027, and extended maintenance runs through 2030 at an additional cost. If you’re moving to S/4HANA, RunMyJobs keeps automations running during the move and supports zero-downtime migrations from legacy schedulers.
• Hybrid and multi-cloud environments: RunMyJobs is a cloud orchestration platform that runs AWS, SAP, other cloud software, legacy systems and on-premises applications as unified business workflows, which closes the visibility and coordination gaps between them.

When every run behaves the same way, your teams spend less time on recovery and more time on process improvement.

Scalability without more infrastructure to manage

New applications, regions and data sources all add workload. A platform that strains under that growth becomes the bottleneck it was meant to remove.

RunMyJobs scales without adding infrastructure to manage:

• One platform: Any application, service or server runs through the same orchestration layer
• Redwood Insights: Real-time observability and analytics show where to optimize as volume grows
• Governed AI agents: AI agents run inside controlled workflows alongside everything else

Redwood’s agentic orchestration runs AI agents inside governed workflows with observability and human oversight. Its Model Context Protocol (MCP) server, now generally available, offers 50+ production-ready tools across nine global AWS regions and exposes your existing business logic to third-party AI models and agents, so new AI capabilities build on the same reliable foundation.

What changes when operations teams trust their automation: Real operational efficiency

According to Redwood’s 2026 Enterprise Automation Benchmark Report, 68.8% of leaders say automation is mission-critical to business success, but just 10% prioritize its adoption. A platform with a proven track record makes that priority easier to justify.

Customers see the payoff in less manual effort. NGA reduced manual oversight of its process and now receives a warning before it misses a deadline. Kaeser’s core team manages all of its automation centrally and can intervene quickly when problems arise. 

Reliable automation pays off in a clear sequence:

• Fewer failures mean fewer late nights and missed deadlines
• Smooth processes free skilled people for higher-value work
• Dependable delivery raises customer satisfaction
• Full visibility leads to faster response and better decisions

Redwood Insights helps teams identify bottlenecks and track performance with pre-built and customizable dashboards. It integrates observability and analytics with SAP Cloud ALM, Datadog, Dynatrace and Splunk, so your teams can connect automation behavior and infrastructure performance. RunMyJobs pairs that visibility with zero-effort maintenance and the lowest total cost of ownership.

How to evaluate an automation vendor’s track record

Every vendor talks about reliability. Use these steps to check the claims against evidence:

1. Get the uptime guarantee in writing: Ask for the exact percentage and what the commitment covers
2. Ask for customer stories in your industry: Look for published results from organizations with similar processes and scale
3. Check independent recognition: Review analyst reports and peer review programs for the category
4. Confirm security certifications: Ask which certifications the vendor holds and how often they’re audited
5. Run a focused pilot: Migrate one time-sensitive workflow and compare processing time, error rate and recovery time against your current scheduler

Where to start building on a proven track record

Pick one high-impact workflow, such as an SAP batch process or a time-sensitive file exchange, and run it on RunMyJobs alongside your current scheduler. Compare the results against the criteria above, then decide which workflows to move next.

Read the customer stories to see how organizations in your industry use RunMyJobs, or request a demo to see how it fits your SAP, AWS, cloud and on-premises systems.